The Framework

To deliver meaningful care, we must prioritize the patient experience. That means:

• Breaking down access barriers related to geography, disability, race, age, language, and social determinants of health.

• Delivering quality, timely, and equitable care.

• Designing experiences that patients trust, understand, and want to return to.ption text goes here

Telehealth must work for the people delivering care. That includes:

• Ensuring remote care feels natural, efficient, and rewarding.

• Supporting clinician well-being and work-life balance.

• Embedding remote care in clinical workflows not creating new burdens.

Technology should disappear into the background so that care can thrive.

Key priorities:

• Intuitive interfaces for both patients and providers. Easy to use. Keep it Simple.

• Secure, compliant infrastructure

• Seamless EHR and workflow integration

Telehealth must make financial sense.

Goals:

• Understand your health system model and how to get digital health services paid

• Maximize reimbursement across Medicare, Medicaid, and private payers. (US)

• Decrease readmissions, improve scheduling efficiency

• Build scalable, revenue-positive virtual care models

Compliance must be proactive, not reactive.

This includes:

• Licensing, privacy, and prescribing safeguards

• State and federal policy alignment

• Built-in risk reduction workflows. Keep it Safe.

• Avoiding fraud